Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Any error on behalf of the company (wrong item, incorrect size etc) will be provided a free return. Returns/exchanges for other reasons including but not exclusive to sizing, change of colour etc will be at the expense of the customer. Items must be in original packaging unworn and unwashed. We reserve the right to refuse items that do not comply with our company standards & return criteria.
Any made to presale and/or made to order items ARE NOT ELIGIBLE for return or exchange. These items will be final sale.
To start a return, you can contact us at elitethreads416@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at elitethreads416@gmail.com
International returns
International orders do not qualify for free return shipping. The return cost will be deducted from total refund amount. Exceptions will be made for defective items or errors made by Elite Threads.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include picture of the issue in the email.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.